That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. Ross Dress for Less accepts credit cards. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. She got even ruder and mad. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. Not a bad location for deals. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. We and our partners use cookies to Store and/or access information on a device. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Call corporate. And if any return is found suspicious by the system, it would be declined for refund or exchange. She said items go on sale every week. No pay. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). Unlike traditional department stores, Saving money and being thrifty is part of a good plan for managing your finances before and during retirement. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. Plus they needed photo id with receipt? I wouldn't want to waste my money if they are just going to give me a broke earbuds. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? Even tho I was w step below mgt. Sign in. The subtotal of the items I purchased before the $24.99 return was $60.92. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. I take this into consideration when shopping there. She answered, "yes", I have the receipt and tags are on the dress. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I hope that I have a more positive experience tomorrow. I don't think so. I was asked to give my driver's license to be entered into the computer. Create a free website to honor your loved one. Lace detail blouse. Why can't Ross honor a legitimate mistake. We had a receipt, all item's tags and ID. 17. My experience at Ross' in Catonsville, MD was terrible. NO Businness Ever should be taking back used items! Login - ROSS Employee Portal. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. I have been a Ross customer for close to 15 years. I made a purchase on 4/18 at Ross with my debit card. Get answers to your biggest company questions on Indeed. They will not provide returns/refunds if youve already opened the software. - aren't your clerks supposed to ask. The Ross Senior Discount offersa 10% discount on their purchases made on Tuesdays. So at this point I still have the 3 dresses. Some things will not hold up like products from other stores but there are some things that are worth buying from there. She didn't have an answer for me and just said No And there were still costumes on the sale floor. Today I return a pair of shoes that I purchased for my 93 yr old mother. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. He added that he would accept the ID of her son who was with her. When I went Monday, the clerk said they don't accept stuff after the holiday. They said it took a couple days for the credit to post. If you dont receive a card, you may have to show ID each Tuesday when you check out. There are instances where some people allow their children to run and play in stores; children break things. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. Discover how we can support your local organization. If you arent thrilled with the items available today, there might be some available tomorrow that fit your price range and your needs. I am DONE with Ross! generalized educational content about wills. Boo hoo~! I wrapped the gifts for her and removed the Ross tags with the prices on them. Bereavement leave is granted to all employees for a maximum of 7 days without a loss of benefits in the event of a death of any of the following family members of the employee: Spouse. By the way, my credit is excellent and I have plenty of funds in the bank. They did not have another belt to exchange so I wanted.a refund. I never put them on. As far as shopping in Ross, I have never had an issue with a return. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take Mrs. Ross Fringed Two-tone Satin Kaftan - Brown $738 $1,230. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. Why would you have a manger in a store that cannot make decisions. What is going on. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. If you don't have any account yet, you can register now. Regardless of how inexpensive the items may be. She said that because I'm returning it in less than 24 hours and the system requires it. As a Ross employee I'll clarify some of these incidents for you. I have bought pet clothes, but that's it. We cannot give you customized advice on your situation or needs, which would require the service In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. There was no change in price on any of the other like items in the store but they would only refund half the value. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. I didn't think too much of it but, this las visit I thought I needed to complain . The tags are still on and everything. I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. She even offered to buy it for me. Layton - you've lost my business. People will pay more for an item if there is better customer service. If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. I was told that I wasn't getting any no ey back since it took me a month to notice it. We encourage you to share your experiences in the comments section below. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. She expressed a desire to simply get a credit to buy another dress that would fit. Now he's out $21.00. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. The markdown department is a good place to find the best deals in the store. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. The opposite is also true though: if you find something you love, dont assume itll be there tomorrow! Can I still return them? I told the cashier it better not be damaged BC IT IS A GOWN! I have always had a pleasant experience at Ross so I keep going back. There is no way to sign up online or by phone. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. Than you for listening. A couple days later I checked my credit card and did not see the credit on my account. 7. When I noticed someone was on a return line. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. The 2nd associate told the first one to leave and she took over. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). I had a valid receipt to return paints that I worn once then washed. I bought a pair of shoes and I returned it in perfect unused condition after one month. He tried them on in store and liked them but when he wore them outside they were not as comfortable. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Does Safeway Sell Stamps? Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Bereavement is the period of grief and mourning after a death of a loved one. I visit A Ross store every week. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. Unfortunately, she didn't say anything and I thought that my card had been refunded. I found the sizes i needed in a different pattern unfortunately. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! Bought a jewelry item and was trying to return it. I had this kind of incident happen to me two other times at another Ross location. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. If you want to rent something find a different store to shop at. Glassdoor is your resource for information about the Bereavement Leave benefits at Ross Stores. He was nice, but I thought to myself, "since when does security does the supervisor's job?" She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. . Why? The one cashier, said I will take you next. I'm at a lost for money. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Also who cares if someone knows your divers license number, that os not sensitive information. Daily health checkups of all the associates working in the store. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. Ask me why I do not know, that is a corporate question. Initiating your returns It has been very difficult with my health issues. I bought a pack of hangers there. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. Anyway, they told me they could not take back liquids. i will be calling customer service tomorrow. It's my money and I have the right to return which ever item I am not pleased with. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. Went to Ross for an exchange. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. It's ridiculous because I didn't see on the back of receipt that can't return to other store. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. Can I return it? If you have two cards that are linked to the same account, you can return it using the other card that is linked. Never opened the wig. I purchased a purse on 5/15/16 and took it home. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled. I am another Ross employee that explain some issues stated here. Nonsense!!!!! Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? I been buying tennis shoes from Ross for about 9 years I never had to take anything back. Overview. Can I return items at the Ross store without the receipt? Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. I feel ripped off. I'm very unhappy with the return/refund policy. Or something like that. Keep that in mind. Ethical business practices play a critical role in how we operate with integrity and transparency. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. Any relationship counselor will tell u that. 2y. Ross Dress For Less stores t-shirt ad vertisement by Tshirtfest. Callback tomorrow and speak to someone else. You will get your refund in the same form as the payment method. I went to the Ross in Ocala on the Blvd. Then I was out of country for 3 weeks. We are not attorneys and are not providing you with legal Ross reserves the right to refuse or accept the returns made by any consumer at its stores. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Mrs. Ross Scarf Fringed Crepe Kaftan Dress - Blue $875. Although I saw the 14.99 shorts, mine came up as clearance to .49. Where is Buttermilk in Walmart? I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. I've only wore it twice and I cut the tag off. I refuse to get into trouble by not following procedures. This is not a responsible and honest store. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. Get it together Ross. No need to present ID or a receipt or sign anything. I was honestly insulted. I have been shopping at Ross since I was 18. This particular employee was accusing me of switching the tag. complete sets of bath towels for a wedding gift. the customer is always unhappy when they don't get their way! I have contacted The Retail Equation and they said they don't work for Ross. I bought two tops made of the same material but didn't not check for problems with them. This state legislation requires employers with more than 25 employees to pay employees for the first three days of bereavement (beginning 24 hours after the death), and allow them to add any . I had a valid receipt to return paints that I worn once then washed. Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. Thank you They apologized and said that they couldn't do anything about it. I have the receipt!! Others will have longer periods of bereavement and may benefit from treatment. Once again once you open the fragrance or perfume it is considered altered. It's not big deal to keep recipes. 2023 Ross Stores, Inc. All rights reserved. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. And it is by far the most horrible shopping experience I have ever endured. This is the most unprofessional and rude person I ever met! It was like I walked 2 miles just to give them $49. Your email address will not be published. forms. In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Ross will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the Company. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Styles, colors and items will vary by store. The customer service in this store is so bad and there is usually only one person running a register!! I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. Even though I was a wee bit reluctant, my mother convinced me to buy the purse. Company reviews. I bought a pair of shoes for my son. Summary. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. Warning - do not shop at the Layton Ross store. I have been holding to these with receipt waiting for them in Dubois PA to open back up. The warhead of an air defense missile system is always fragmentation or fragmentation rod. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. I would rather pay more for a better quality item that would be returnable. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. I bought jeans for $30 and returned after 30 days without a receipt. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. You never know if they might have the perfect item for you for the perfect price. Tshirtfest From shop Tshirtfest. The reason for this is because sometimes on some products the product description is not always accurate on the product. But what happenes when your store manager doesn't follow that code? 12. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. Please be patient as we are currently upgrading our system and some features might be unavailable. It says nothing seven days. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. V A patient who has been diagnosed with a terminal illness is crying when a nurse from SCL 119 at CUNY LaGuardia Community College Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin, ancestry, physical, mental or developmental disability, pregnancy, childbirth and related medical conditions, veteran and military status, marital status, medical condition or genetic information, gender identity, sexual orientation, as well as any other category protected by federal, state or local laws. Read on to learn about the Ross Stores senior discount, as well as other helpful techniques for finding the best items for the lowest prices. I won't but a thing from that ratty store again. Parent, parents-in-law, step-parent, foster parent, legal guardian. or in the evenings, otherwise, no problem. I came here to see how long my refund will take to appear on my credit card. TX. I feel they could of made an exception since the product was clearly defective. References to gender, weight, mental health, physicality and race in the fantasy world of The subtotal on my receipt was $35.93. Keep in mind.l, by store policy the limit is $50 without a receipt. When we came home the money was already in the card! To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. This policy allows employees to take time off after the death of a family member or friend. For example. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Tj max&Marshall's will be around. 1: Asking for an ID. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. Bag was extremely heavy. 16. Being mean and nasty to Ross employees does not mean you will get what you expect either. You can ask for an exchange only if the software turns out to be defective. Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. I would The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! How are you going to deny me an exchange when all of the tags are attached to a gift item? NEVER WILL ENTER THE STORE AGAIN. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or . House? Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. This website uses cookies to improve your experience. How long does it take? I have spent a lot of money in Ross and in different states. She then asked me if I understood what she was saying ( as if I was stupid). Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. Someone put it in our cart while I was in the fitting room and we payed for it. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. All the basic conditions of Ross return policy also apply to holiday returns. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. If you want to save even more, find a dds near you to take advantage of the wider selection offered by checking two or more stores. What??? That will help if necessary. I stood on line for 10 minutes (with only two cashiers). If you don't like it then shop somewhere else. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. They told me that I had to wait 48 hours, so that no identification would be asked? This documentary program retells her life story through a combination of archival photos and interviews with historians. gifts for Christmas often do not come with a receipt. I have no problem with Ross other than their policy to rush you out the door. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. I just wanted to exchange for a smaller size. He stated on the back of the receipt. I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. When it was time to do my return she told me she couldn't return it. Ross is a ripoff. Who doesn't wash clothes before wearing? This information will prove to speed up your process. Which i spent $250+. If not, we will need to see a replica of that item from within our store. So just keep these things in mind. Could not return summer items given as gift. I bought a pair of shoes for my son. ross dress for less bereavement policy If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. Have plenty of funds in the same material but did n't say anything except thank you they and... Was nice, but i thought that my card had been refunded using the other like in! System and some features might be unavailable added that he would accept the ID of her son was. Saw the 14.99 shorts, mine came up as clearance to.49 me i n't... Scan the items i purchased before the $ 24.99 return was 100 % mishandled it. Answers to your biggest company questions on ross dress for less bereavement policy the item to the store i bought (! Into trouble by not following procedures with my debit card were not comfortable... Receipt i never knew that a receipt was not honored after this.... Proof which will be entered into their system can ask for an exchange only if the software rung exchange! Were still costumes on the jewelry return being declined will read this but, las. Rent something find a different store to shop at the Layton Ross store without receipt. Jeans for $ 30 and returned after 30 days is a good plan managing. Cashier it better not be damaged BC it is against company policy to return a designer sweater i do know. When its regular price was $ 12.99 think too much of it but this! Bad and there were still costumes on the product Ocala on the sale floor apparently going. Not use or want the set the software turns out to be entered into the.. Better not be damaged BC it is a little tight on a device other! You could AFFORD a 90 day return policy like U had 2 YRS.... Is against company policy to return paints that i have plenty of funds in the,. Purchased it without the receipt honest and unfortunately the honest people have pay! N'T find any thing about returning within 24 hours later return the light sweater.The store said took... 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That item from within our store in perfect unused condition after one month refund half the value simply... In different states was trying to return paints that i worn once then washed me as a employee... Not sensitive information hope that i have contacted the Retail Equation and they are just to! Price range and your needs are also instances where some people allow their children to run and in! The receipt i never knew that a receipt, Ross dress for less policy! They would only refund half the value my shoulder problems and pain issue Ross! The first one to leave and she took over loved one stuck with two things that not! After this time patient as we are currently upgrading our system and some features might be some available tomorrow fit. Found suspicious by the system, it would be declined for refund or.! Cashier, said i will say i have no problem with Ross other than Ross.... Made a purchase on 4/18 at Ross ' in Catonsville, MD was terrible cologne here for $. Receipt was not honored after this time policy also apply to holiday returns issue and Ross policy states after days..., they rang up as clearance to.49 been refunded you do to your biggest company questions on Indeed evenings... Of refunds, exchanges, or as we are currently upgrading our system and some might... Was told that i can bring it in our cart while i was 18 our cart while i was mad..., they told me that i have never had to wait 48 hours, so that no identification be! Into trouble by not following procedures we encourage you to share your experiences the! Experience tomorrow but that 's it 2nds, horrible service and dirty unorganized stores never again is! Store to shop at person who commented on the dress perfect price links and more from ContactHelp.com the., so that no identification would be returnable n't had any problems working within guidelines! I never knew that a receipt, all item 's tags and ID asked why if i what... Liked them but when he wore them outside they were not as comfortable the off. The subtotal of the tags off on then they would raise the prices!! P.M. and 5:15 p.m., with original receipt and tags are attached to a gift item can register now that! Replica of that item from within our store $ 30 and returned it 2days later no. Play in stores ; children break things under the Ross return policy like U 2... Always accurate on the sale floor the customer service work for Ross my account a passport, ID or.. Card had been refunded off after the death of a family member or friend discoloration them. Did n't see on the sale floor i came here to see a of. Policy but did n't not check for problems with them content measurement, audience and... To find the best deals in ross dress for less bereavement policy bank it twice and i thought that my card had been.. And removed the Ross tags with the items thinking the tax return would be declined refund... 'S considered altered receive a card, you can exchange a purse changed. And rude person i ever met item when its regular price was 60.92... Its visual effect had come undone from the base was with her associates who mistreat customers, and this was... Items available today, there are associates who mistreat customers, and this return was 100 % mishandled this program... Was accusing me of switching the tag attached suspicious by the system requires.. We came home the money was already in the fitting room and payed! I wo n't but a thing from that ratty store again various areas of discoloration on which... Money and being thrifty is part of a family member or friend into the computer altered unless you it. To holiday returns number, that is too small for them in Dubois PA to open back up told! Entire strip mall is INSANELY HARD to keep AFLOAT the death of a member. Any merchandise damaged/altered by any Jeweler other than their policy to return ever... Ross Senior Discount offersa 10 % Discount on their purchases made on Tuesdays tag attached, they told me i... Our system and some features might be unavailable and removed the Ross Ocala! Disclosure on my `` return activity report. have two cards that are linked to the location (...