Spend the time to fill out the form without any distractions and read everything thoroughly. Find answers to 'What questions did they ask during your interview at Thames Water?' Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. Thanks. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. I had to prepare a presentation and task. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Get started with your Free Employer Profile, Customer Communications Manager Interview. I interviewed at Thames Water Utilities (London, England) in Jul 2020. If I could give no star I would . Since this process is no longer in-person, it has been adapted from traditional assessments. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Not ideal for a job considered an entry role. Approximately two weeks from first interview to job offer. The platform will enable you to talk to the service agent without all the nonsense. interviewer was nice. c) further interview Q Anonymous Interview Candidate in London, England, I applied online. All handled directly by the hiring manager which was refreshing. My favourite question was being asked to describe a time I'd gone rogue at work. Many universities offer support for taking these tests, too; therefore, make use of those facilities. I've requested your details through Trustpilot so that I can review the situation and get in touch. What kind of passport you're having? You will answer several questions on anything from numeracy and literacy to personality and skills. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. Why do you want to apply to this company? All rights reserved. Thanks. Have you applied to Thames Water in the last 6 months? WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. I've requested further information through Trustpilot and will wait to hear from you. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Presentation: WikiJob 2007-2023. I asked today to speak to a manager and the operator cut the call. They asked me common competitive questions e.g. Over zoom , interviews are fine until you get to the screening. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. Specialised programmes require a relevant degree qualification in that specific field. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. I have never in my life had screening so in depth. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Working Hours. What is the consideration when you apply for a job/ company? Seemed less about professionalism, more about level-headedness. I applied through other source. What kind of passport you're having? Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. How to Contact Thames Water Customer Service Fast. You may expect a response within 10 working days from when the email or written correspondence was received. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. How would you react in this situation. Both surveyors said its an issue and needs sorting. I applied online. salary, working time, benefit, .. List examples of when you have had to meet simultaneous deadlines. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! However, you must not just give generic answers that you have used for other applications. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. If you can have a unique take on some of them, they will be impressed. Take a look at the company website to see that Thames Water is more than just a water company. Thanks. Are you aged over 18? Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. The company seems to care most about emotional maturity and empathy in customer-facing roles. We make a daily difference to our 15 million customers by Go to similar: Manager jobs I had no idea TW were this bad! All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% We have a great track record in taking Do you have National Insurance No.? However, you must not just give generic answers that you have used for other applications. Its been a week now and my heavily pregnant partner can not have a shower. The presentation was on our idea of what projects we'd be working on. Highlight what makes you different from other potential candidates and show that off. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. I'm sorry one of our vehicles has been causing an obstruction. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. What was your latest salary? Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. To be successful, try taking some practice tests online to make yourself more familiar with them. Why do you want to join Thames Water. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Is there anything you encountered turn out to be a very positive experience? Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Open your web browser and sign up for DoNotPay. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. An absolute shambles of a company to even attempt to get a job for. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. I applied online. Standard online application with the usual questions about yourself and finding out why you want the role. 0901 545 0537. It wants to find those who are right for the company and those ready to build a career. Therefore, expect to see In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. They will be expected to research as much as possible and be prepared to answer questions. The process took 1 week. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. They follow a set process as they have interviewed many times. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs The Ultimate Job Interview Preparation Guide. I applied online. They even have the gall to say they are increasing their charges?. 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