Customers took to Twitter to express what an inconvenience this has been for them. There is a big class action going on against BofA right now because of this product Too many people all have the same problem! Some of the answers were "when your dad activated the debit card - that would activate it. " The Daily Mail has reported that customers have complained that the funds are missing from their deposits and Zelle transactions. Click to reveal Both Bank of America and Zelle have experienced a surge in fraud, with scammers tricking customers into sending them money via Zelle under the guise of "protecting" their funds at Bank of America. This will surely increase the credibility of your complaint. 92.204.135.37 Erica, your virtual financial assistant in the app, can help you make your everyday banking easier. We asked Bank of America about it. I then said I wanted my account closed and they also refused to do. This has happened to me toothey have two service Bank of America privacy Assist and Bank of America privacy source.I enrolled for one and got enrolled in both unknowingly.I called up during the trial period to cancel it but the number was for bank of America privacy source. It has also promised that no adverse information from the mix-up will be reported to the credit bureaus. Why am I not using my BOA credit card any longer? I said yes. Today Aug 14th i seen my credit card statement and there is a charge $12.99 a couple of days back by Privacy Assist. She ind. So the total cost was $81, which is a lot to me. within minutes, they had agreed to give the full refund back. Brianna (@briannaleopard) January 18, 2023. As one of our partner banks, Bank of America is in full control of the Zelle feature in their app. Bank of America's Balance Assist program can provide short-term loans of up to $500 to eligible bank customers for a flat $5 fee. According to Bleeping Computer, a message from Bank of America was sent out, informing customers transactions from Saturday leading up to Tuesday was delayed. Your claims are outrageous. CHICAGO (WLS) -- Some Bank of America customers said money is missing from their accounts, including funds from Zelle deposits and transactions. nancy.m.condos@bankofamerica.com(email is bouncing) I've had a similar experience with my own personal account. Yes, I sent two separate wire transfers to england and both had large amounts missing. Check this one out: i am a small design company located in LA. Inactivity 2. You can email the site owner to let them know you were blocked. For the most part the majority of customer assists call centers are outsourced and the people there are least concerned about service to Americans. Five messages have been sent to Bank of America. Bank of America Privacy Assist is an optional feature included in the Bank of Americas program. Fraud protection Why Did Bank of America Close My Account? Ask a BOA rep to explain the service then call the privacy assist repand ask them. and every time I asked I was told a different answer. Which means BOA has it and simply will not give me, my company, MY MONEY. Corrupt to the core. They are just doing theirs. And yes, I am a senior citizen, but still with a very sound mind though and adequate comprehension of English. Possible it is the way this society works, but it should not and then it does not very well at all. Bank of America, in a March 5 response to BankInfoSecurity, confirms a third-party compromise is to blame for the data leak, although it does not identify the company that was breached. Leave a message. Bank of America's Privacy Assist is affordable and provides credit monitoring from all three major credit bureaus. Will be on the lookout. Don't you agree? You can always write the CEO: enables you to create a new credit card number that you can use to sign up for services and verify your payment info without worrying about information abuse and theft. Even with a durable power of attorney, she said, financial institutions occasionally balk because they worry about liability. It seems to me that you didn't pay attention to the fine print. And what do you mean you won't give a full refund? You can temporarily thaw, or lift, a freeze at a particular bureau when you want to shop for credit, which costs another $5. Your IP: Tara Burke, a spokeswoman for the bank, declined to discuss your specific experience with the bank but indicated the product was offered as a free trial that - as free trials tend to do - turned into a monthly charge. A service might be more useful if it scans commercial databases, public records and rogue Web sites that sell stolen credit card and Social Security numbers. They told me that I enrolled that service when I activated my credit card, thks so much lier and I lost my 12.99$ for nothing. I thanked her personally and stated this seemed fradulent to me and I was very unhappy with the bank. The incident illustrates security risks institutions increasingly face, whether because of a merchant breach or relying too heavily on partners and suppliers. At least one person said their checking account was wiped clean. Hello, You must call to cancel your Bank of America Privacy Assist account. DON'T BANK OF AMERICA ! We apologize for any delay or inconvenience., Dont Sleep With Your Dog Until You Watch This. Worst bank! This transfer should have only taken approximately 3 days, it is almost a month now & nothing! Plus, I asked several times "how did this happen? So if you dont want it dont authorize it they are partners with BOA they cant look into your bank account anyways. Our commitment to responsible growth is resolute, and has four tenets: We have to grow no excuses. I went with him the next day to a different branch to close the accounts. But the bank is still billing him. I've contacted an attorney. Bank of America Corporate Center Just like you do yours. i do not agree with the WAY in which lovelylady was offering her opinion, but she is correct in the content. If it's unclear what assistance you would receive if you became a victim, continue shopping around. I am absolutely leaving this piece of [censored] bank as soon as this job is delivered. I told him I wanted the service canceled immediately and the $12.99 charge removed from my account. CHICAGO -- Some Bank of America customers. Customers have taken to social media to share their disbelief when they checked their bank accounts on Jan. 18, due to an alleged outage impacting the systems of Bank of America and Zelle. BTW I agree that "tigereyze" has a vested interest in the company. Just saying. You can have reports emailed to you each month, or every time something changes. Executive Customer Relations Mr. Brian Monahan BofA is doing still but now in PR. ", Because some are missing money that was sent through the in-app Zelle network, customers also tweeted at the Zelle help account. Privacy Assist is essentially Bank of America's version of the Triple Advantage service people inadvertently sign up for when they try to get a free credit report from freecreditreport.com. We may contract with a vendor / service provider to provide support to us through their sites. I have now been charged one month for the service. Called the BOA, nobody could help. PRIVACYASSIST.BANKOFAMERICA.COM HOST We detected that a lone root page on privacyassist.bankofamerica.com took three hundred and twenty-eight milliseconds to download. If you are still experiencing problems, we recommend DMing Bank Of America Help on Twitter as the service has reached out to many users online. The more complaints they receive the more pressure will be put on BoA and Privacy Assist. Of course I listened to the recording and what it said. That actually happened. I felt I could do nothing until a friend told me what I could do to stop the situation. Bank of America is a full-service national bank with roots dating back 240 years. What are the costs and terms? I halted him saying he was too fast and i did not understand most of it. I called and indicated that there had been some mistake that at no time my husband had approved this billing and therefore this service. Balance Assist from Bank of America (BofA) is an alternative to payday loans for current customers. BoA was at least my primary bank. Load time 0.328 seconds SSL SECURE Internet Address 69.25.35.164 Unbelievable. BOfA eventually notified users on its app, clarifying money wasnt missing, merely delayed: A message from Bank of America. After you have prepared all that, the following process is quite simple: Ask the representative to cancel your Privacy Assist service, Verify your account by answering the questions, Ask for the confirmation in the form of a document, Canceling Privacy Assist with the help of DoNotPay app. Some people had called the bank's customer service line but . I received a wire at Bank of [censor] from China, and of course, the other party had already paid the wire transfer fee. It takes no more than two minutes and next to no effort on your part. Cut their damn phone lines, I'm sure this isn't the only complaint you've have written about your parents being *taken advantage of*. SAN JOSE, Calif. (KGO) -- New cases keep coming . For these credit monitoring services, sometimes like in the case of this BofA service the terms and conditions come right out and say that it's Intersections running the program. Learn all of thhe facts before you start talking trash Thanksss. I was taken in by this same scam. -0.05 -0.15%. Share your photos and videos with others to prove the truth of your words. My heart goes out to them and urge them to leave as soon as they get better oppurtunities. The last quarter and last year added enormously to Erica's presence, coupled with improvements to the AI's abilities . I discovered a charge for BAC PrivacySource on my Bank of America Visa card on 3-14-06. I think this because both my sister and I have checking accounts and neither one of us were "automatically enrolled" in privacy assist. A Bank of America spokesman told ABC7 San Francisco that the problem has been resolved and the deposits and transfers are starting to appear in customers' accounts. 08/15/08 12:20 PM. I cached this one ASAP. I get more running done when dealing with them that I do on a treadmill! I called Bank of America and discovered this is a monthly fee for identity theft protection. I've been trying for months to cancel this service and can't get anywhere. In order to cancel the Bank of America Privacy Assist service by phone, you need to gather some information first so you can verify your account. Any question submitted may appear in the paper. It's the second largest in the U.S. by assets and offers in-person banking through roughly 4,300 financial. Quote: "We don't comment on our communications with law enforcement." There has been an enormous amount of talk -- not just this week, but over the last month -- about violent extremism and the . This time I am curious. I almost lost my mind when I saw $2,000 was missing from my account. GNCordova (@GNCordova) January 18, 2023. **don"t bank with bank of america! Do you think it ends there? Also, why does the account have to be open? My advice FIGHT any which way you can. 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