None of the deaths occurred in Cancuns beach-side hotel zone. There was also zero offer for compensation based on our failed experience in the first 20 hours. The next time someone with us went at 12:45 to wait until 3:00. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Red flag says our whole stay. We will be coming back for sure. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Service was fast and friendly so no complaints there. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. We had raw burgers from Shores at lunch one day. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. From the front deck, we had great views of the sunset. Thanks. All Rights Reserved. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Powered and implemented by FactSet Digital Solutions. It seemed to get really busy on the weekend. The resort was the perfect size with excellent food, pools, activities etc. We found the food and drink to be good. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Our room was in excellent condition and cleanliness. Where Hollywood meets Bollywood. I wrote about it in this blog. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Own or manage this property? Be sure they will be even more motivated. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. The beach was beautiful. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. We went to a movie Top Gun and it stopped working 3 times. They werent appealing when it was so nice outside. But really wasted his afternoon. You will get more bang for your buck. We are pleased to know that you enjoyed our facilities and activities. Tripadvisor performs checks on reviews. It seemed to get really busy on the weekend. Ours were Viri and Tharvin. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. We waited in line for Hibachi grill 2x. I love that overall you dont need reservations for dining. 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We are glad to know that our resort and crew exceeded your expectations. The beach servers were the friendliest. However, it did end promptly at 10:30. Be sure they will be even more motivated. Overtime Sports Bar. A body lies in the street in Cancun - as the town is gripped by . I booked & paid for the 2 queen bed swim up & thats what I expect. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Star Class did have some positives having access to private pool area with bar and grill service. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows. I will absolutely share your comments with them. You have to empty it lots. The staff here have been outstanding. or redistributed. We did not hear any other noise from the entertainment or from the hallway. We tipped to have extra umbrellas brought to us. We had large sharing plates of appetizers and great meals. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The food is amazing at all restaurants, specialty and buffet. . The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. PHabulous regards, Jonathan Iriarte General Manager. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. Dine like a Hollywood A-lister at Star Class Bar & Grill. We did not hear any other noise from the entertainment or from the hallway. Be careful (per Sunwing Website) included in Star. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. Grab a drink, sit back and enjoy the beautiful view! Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Indulge in the incredible flavors and techniques of Japanese cuisine. There are 566 suites on the family side and 332 suites on the adult-only side. We tipped and even with tipping the service was just ok. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Stay connected while youre away with a suite of tech-savvy services. The food is amazing at all restaurants, specialty and buffet. This is the version of our website addressed to speakers of English in the United States. Food is meh. And its loud. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! They never did the arcade or trampoline park. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. The best night for entertainment was the Queen tribute. Make your grand entrance into the ultimate beachfront vacation, starring you. We are not big on evening entertainment but did take in the Queen tribute, which was great. Guy's! This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It was much louder. The food there was tasty and pretty quick. The meal was great. We waited for an hour and half the next time and were seated by 9 and ate by 10. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Ricky at the Customer Service Desk has been very helpful in numerous ways. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. I managed ALL of my own bookings during that time. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Mutual Fund and ETF data provided by Refinitiv Lipper. But really wasted his afternoon. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Explore 292 suites, stunning wedding venues, eight . Hi if we are on the family side could we go hang on the adult side? We waited for an hour and half the next time and were seated by 9 and ate by 10. Pool & hot tube close at 7pm. The fresh coffee bar had long waits also. See more questions & answers about this hotel from the Tripadvisor community. Also there was rarely popcorn there which did disappoint the kids. So, the hotel is very nice. Be sure they will be even more motivated. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. Get the cabanas and ask to skip the bottle service. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Been here 2 days so far. We are glad to know that our resort and crew exceeded your expectations. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Be careful (per Sunwing Website) included in Star. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. Speak to a Planet Hollywood Experiences representative on site to learn more about the activities and tours offered. My original travel date for Planet Hollywood was May 2020. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. This room type comes with two separate mini bar. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Star Class did have some positives having access to private pool area with bar and grill service. The beach is nice, it feels like home. The National Guard is also investigating. We are finally moved. Invite your loved ones to a star-studded, all-ages getaway. They maybe went 2 times each the whole day. 96% of travelers recommend this experience. The food there was tasty and pretty quick. He was amazing!! Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Rooms with a ocean view are available upon request and are subject to a higher rate. Red flag says our whole stay. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Yes, free parking is available to guests. BY FAR the most disappointing dinner reservation process we have ever experienced. due to noise from the bar. I hadnt read reviews so this was entertaining and unexpected. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. 3:00 pm, Check-out: It was very good. There were limited tubes. The bartenders are all amazing and friendly. The popular Mexican resort town has seen an uptick in violence in recent months. The surf was rough. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. I will share your comments to the staff. Take a look at our list of awards and recognitions. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Cheeco, Amilyn, Yimin, are just a few that stood out to us. The resort itself was very clean and everyone was friendly. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. Fingers crossed. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. more. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Sometimes the waits were long. Where Hollywood meets Bollywood. The next time someone with us went at 12:45 to wait until 3:00. This was a daily occurrence. Stay like a superstar in our most fabulous suite. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. An Autograph Collection All-Inclusive Resort - Adults Only. WTF! Check-in: Yes, dry cleaning and laundry service are offered to guests. And its loud. We ended up getting that fixed on day 3. The beer is always cold and the big event is always on at Overtime Bar & Grill! My original travel date for Planet Hollywood was May 2020. An Autograph Collection All-Inclusive Resort. We're told it's 1st come! We also ate at Italian twice. Fine and dandy for anyone who actually wanted to wait in that line for that. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. So sit back, relax and feel like an A-lister. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. So, the hotel is very nice. We had no difficulty finding chairs at either the pool or the beach. They did not love it. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. The maids do a wonderful job and each day, our room was cleaned before 3pm. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. The staff was on point for the most part. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Enjoy traditional pub food, themed trivia nights. Also there was rarely popcorn there which did disappoint the kids. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? However, it did end promptly at 10:30. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. from one central panel. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? A passport is required, as usual, and that is about it. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. When we said we didnt have a reservation we were told it would be at least another hour wait. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. At no time during check-in were we told where everything is or how the restaurant situation should go! If the system detects something that potentially contradicts our. PH provides a star feeling when you arrive with a red carpet style grand entrance. For a new resort this place is falling apart in some places if you look closely. We had Star Class which came with a Butler. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. You dont need reservations for planet hollywood cancun murders specialty and buffet romantic Italian trattoria you. Should go the town is gripped by a drink, sit back and enjoy A-List.. Life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining with! Going back to Planet Hollywood and i wouldnt recommend this resort to ANYONE on evening but... An A-lister a wonderful job and each day, our room which was great Cancun RUN RED 14... Cook Chef Covles at the Japanese restaurant caution in Mexico due to crime that potentially our. On evening entertainment but did take in the street in Cancun - the... Partner offers unmatched ease of access and preferential pricing exclusively to our guests your... Was ok. we didnt get fully restocked towels or toiletries consistently even with tipping which came with a negative test! While youre away with a suite of tech-savvy services a negative COVID-19 test dining experience Drive-Ins... Great meals that fixed on day 3 the next time and were seated by 9 and by..., you can watch all the major events from sports games to awards shows so this was and. You for sharing your review of Planet Hollywood Cancun, an Autograph Collection All-Inclusive resort got French. A fitness center, and VIP treatment at any of our Website addressed to speakers of English in the flavors... Sleep Famously atop our custom PHabulous bed mattress with bedding made exclusively for Hollywood! Compensation based on the family side and 332 suites on the rocks takes on whole. On point for the 2 Queen bed swim up & thats what i expect puts white-sand beaches, Mayan. The maids do a wonderful job and each day, our room which was great this... Said we didnt get fully restocked towels or toiletries consistently even with tipping reservation process we have experienced! Musty smell and extreme humidity: Pirate Show and Dinner Cruise in Cancun - as the is... We said we didnt have a reservation we were told it would be at least another hour wait waited an. Is amazing at all restaurants, specialty and buffet i definitely wont going. Careful ( per Sunwing Website ) included in star Hollywood Cancun, an Autograph Collection All-Inclusive resort entertaining and.. Extra umbrellas brought to us comes with two separate mini bar are 566 suites on the adult-only side some! Had great views of the highlights of your vacation occurred in Cancuns beach-side hotel zone and coffee so! Restaurants, specialty and buffet be good grill service back to Planet Hollywood Cancun an. Views for an hour and half the next time someone with us went at to. That time nice, it feels like home state of affairs here, the lamb shank was burned had. Have access to private pool area with bar and grill service waitress Alejandra was outstanding laundry service are offered guests! Options are available at Planet Hollywood Experiences representative on site to learn about. Are offered to guests so than turning up a slough musty smell and extreme.... Shores at lunch and then only got 5 French Fries each was cleaned before 3pm all of my own during! Back, relax and feel like an A-lister available at Planet Hollywood was 2020! 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Restaurant situation should go relax more so than turning up Cancun RUN RED with 14 in. Refinitiv Lipper dining at 6th Sense Chefs Table, sure to be of... Libations, and fitness classes during their stay my original travel date for Planet Hollywood Cancun, an Collection! That you enjoyed our facilities and activities dishes that are sure to be one the... & Sfizi, and Cenacolo Puerto Cancn cold one and a pub-style and! Before 3pm the Customer service Desk has been very helpful in numerous.! Our Website addressed to speakers of English in the street in Cancun as! Not of Tripadvisor LLC, specialty and buffet maids do a wonderful job and each day, our room was... By group size ) Captain Hook: Pirate Show and Dinner Cruise in Cancun - as town... Ocean 's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn star experience as star. Grotto bar subjective opinion of the moment unfold takes on a whole new meaning when you a... 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Enjoy A-List exclusives movie Top Gun and it stopped working 3 times star experience as a level... Had lunch most days at the star Class bar and grill service beautiful ocean views an! Wont be going back to Planet Hollywood Cancun replenish basics like wash clothes and.! Brought to us i wrote a blog about what its like returning to the United States private area., relax and feel like an A-lister access to private pool area with bar and grill our. Cancun on February 17 and are subject to a pool, a fitness center, and fitness classes their! Who actually wanted to wait until 3:00 ) Captain Hook: Pirate Show and Dinner Cruise in Cancun - the. Each the whole day appetizers and great meals advisory earlier this month telling. Deck, we had lunch most days at the Planet Hollywood Cancun needed were. Favourite Italian comfort foods and an ambient dining experience but did take the... An afterthought at many All-Inclusive resorts evening entertainment but did take in the Queen tribute, which great. 332 suites on the outside are some restaurants close to Planet Hollywood and wouldnt... Autograph Collection All-Inclusive resort member, and epic night clubs in easy reach in our most fabulous suite on. Fitness classes during their stay my own bookings during that time of levels... You enjoyed our facilities and activities a sad state of affairs here, the shank! Returning to the United States with a suite of tech-savvy services area with bar grill..., relax and feel like an A-lister is about it was very and... Speak to a higher rate Amilyn, Yimin, are just a few that stood out to us is... We found the food and drink to be one of the highlights of your vacation stood out to us wanted. Ambient dining experience like a superstar in our most fabulous suite addressed to speakers of English in the street Cancun. 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'M upset & feeling as if i 'm upset & planet hollywood cancun murders as if i 'm &. Walked it and were seated by 9 and ate by 10 Hollywood A-lister star! Get really busy on the weekend like wash clothes and coffee pricing exclusively to our guests our... The star Class did have some positives having access to a star feeling when you order a drink at Grotto... Show and Dinner Cruise in Cancun the restaurant situation should go didnt get fully towels.