Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Yazmin Hope and Libby Gallagher Yazmin Hope and Libby Gallagher View deals, rates and port information. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. There is no breakdown in the guest statements for the cost of these separate parts. The pools were well maintained and temps were comfortable. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. My then developed a nearly fatal lung condition and could not travel. You might just see an expansion of destinations. First was that we had been on Viking before and had had a very positive experience. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. A Viking Ocean ship sails in Croatia. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Cruise delayed because of COVID. Lots of food variety to choose from and food was always well presented and tasted great. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. LauraS Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Another. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. The policy can only be cancelled within 10 days of receipt. They instead provided a $100 voucher for each of us. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Very disappointed as it was a cruise plus a pre package that we were excited about. Heated bathroom floor and towel rack had to be activated outside our stateroom. Embarkation was very frustrating. I'll suggest they have further room to continue growing the ocean brand. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. The ship was impeccably clean with a comforting decor. 4. We chose their Chasing Northern Lights sailing on the Viking Venus. Because we were given a voucher, we can not get out money back. Sure we were free but that's no excuse. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Other complaints can be found by web search. Booking 6819824. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Once on the ship, all the staff were friendly and willing to help. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Once we got, I love the fact there is no one under the age of 18 on these ships. Desired outcome: By I could never have believed that Viking would treat loyal customers this way. Read More. The ship was delayed for 2 days because of bad weather. The service was top notch. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. They are amazing. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Also the prospect of seeing Devil's Island was intriguing. This itinerary appealed and the timing for a significant birthday was ideal. We were given tracking devices which we were instructed to wear at all times when not in our rooms. The food was delicious and there were so many options to choose from with regards to the restaurants. Helpful. I thought that Viking was reputable, so I put too much faith in them. We used Viking Air for our flights and had great flights from the US to Reykjavik. We have found NY Insurance Circular Letter No. Most of the food was good. The Best Way to Book an Ocean or River Cruise. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. The cruise line's nine identical. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Another . return trip Munich to EWR Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". ComplaintsBoard.com is a leading complaint resolution website on the Internet. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Im not interested in North American cruises as I prefer land based trips in this area. 1. Our only complaint was with the booking of excursions which were often changed without notification. Oceania and Azamara have more interesting itineraries for down under. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. There is so much inside the policy information that most are not aware of. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. I would designate this not as a serious problem, but rather not enough of a good thing! I booked the flight through Viking to a Christmas market river cruise. Each room on each level was both visually exciting and at the same time, relaxing. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. The moment we checked in there was an intensity about COVID. We chose this cruise for a few reasons. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. In the World Cafe, signs did not always match the food. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. See you there! The very last thing your employee Share your photos and videos with others to prove the truth of your words. I have contacted Watcdog BBC who are interested. The even occurred in February of 2023. Our cabin included 2 reservations in each restaurant. That's bad in summer. They have dropped that itinerary. We hear of staffing issues on Octanis on the west coast. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Ive been to Oz twice and New Zealand three times, all on my own. . CC Help Jenn I for one have no interest in the Carribean. Viking booked the hotels for these excursions. About 20 poeple's bag on the flight didn't make it. Posted 6 hours ago. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Three cheers for Viking. Heated bathroom floor and towel rack had to be activated outside our stateroom. My bag is still missing and I will request (!) Does not even include The Milford Sounds. That's bad in summer. Reviewed January 24, 2022 via mobile . The Caribbean comments remind me of a Yogi Berra line:That place? It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Menu. Sail Date: November 2022. My bag didn't make it. Thanks; I went ahead with the AIG policy. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. LauraS Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Powered by Invision Community. We also purchased, This was by far one of the best cruises I have been on. We had never sailed on Viking before. Our room was immaculate and the attendants friendly and on top of their game. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. It was not a river cruise so I cannot speak to that subject. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. The cruise was cancelled due the pandemic ($11,367.50) The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The Restaurant was good. A van tour of Rio plus a not so good helo ride for free. The crowds in the major cities were unexpected. Even the cruises in SE Asia & Aus/NZ follow this same standard. We loved The Chef's Table. A drinks package at the original cost, when I first tried to book it. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. 2. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. Their ships always look new and are well maintained. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The couple shore excursions we went on were lame and horrible. This is a work policy that covers me for work or personal travel. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. Been to all these Mexican resort areas on land vacations. Its infuriating and disrespectful. The buffet was good. CC Help Jenn We had Covid tests within 72 hrs of departure. Itineraries! The cuisine on Viking Ocean Cruises is excellent. First of all, we had the opportunity to see the lights 4 times. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! I tend to agree, and hope Viking will soon add some new stops. We felt safe sailing with Viking during this pandemic. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Originally booked in 2020, paid in full. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The weather was perfect, and the, From the moment we boarded the ship, everything was great! The only way to adjust the bathroom temperature was to adjust the temperature in the room. Good luck!. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Ed L wrote a review Feb 11. My wife spoke to her about how she should be waiting for everyone before proceeding. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Submit a complaint and get your issue resolved. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. The text appears: onwards. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Wish they would bring back their cruise through the Kiel Canal. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. This will surely increase the credibility of your complaint. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. Be interesting to see how the Mississippi cruises work. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. The food in the buffet was underwhelming, and. (Sorry, this is totally off topic, but had to add it.). Just realized that the cruise booked was from Antwerp to Amsterdam. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Even their world cruises follow the same grooves! Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. An apology is not good enough. As Pasadena Dave said, they now have more ships and another two soon to launch. This also had the water turned off and was unable to flush. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Lectures and destination information. The stress and travail this has caused my family is beyond measure. They went out of their way to avoid calling them tracking devices. Complimentary stem-to-stern WiFi internet access. Viking just gives a token gesture to Australia and New Zealand . Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Still need to do South America when the pandemic is really over. We paid for the trip and had trip insurance. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Our cabin stewards were like angels, and all the staff made us feel welcome. New Zealanders and Australians are cruise addicts, and would support cruises locally. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. An expedition cruise to Antarctica is high on my list. Featured review. Full payment is typically required within several weeks of booking. You will be able to leave a comment after signing in, By Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Shared table back as an option in Restaurant ? We loved the small ship with only 900 people. You will be able to leave a comment after signing in, By Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. We enjoyed Viking's care from the airport to the ship and back again. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The complaint has been investigated and resolved to the customers satisfaction. Insurance companies are slick. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. This is our third time to book a trip, and in 2023, the medical requirement is still in place. My impression of Viking Cruise Line has plummeted far below any other cruise line. These hotels are Marriott and hilton properties that have such rooms. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Though, it was easy to adjust the restaurants when we were on board. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! A drinks package at the original cost, when I first tried to book it. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. The even occurred in February of 2023. Thank you. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Review of Viking Ocean Cruises and TripMate. Secondly, we had a problem with vouchers for which we received conflicting information. You will have to look long and hard to find a. Viking Neptune, 121 day from L.A to London. Get expert advice, insider tips and more. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. The service was impeccable, amazing staff and top notch amenities. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Isn't there a difference between trip interruption and missed ports? Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. The first sailings were schedule for December, 2020 and we were booked for December2021. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Search. The travel plan consists of two parts, A and B. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. The food was quite good. Viking Venus is a beautiful ship inside and out. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Superb. What does Viking do Nothing. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Nice small bubble. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. 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