La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. She said the price is the price .No discounts. Lazboy 1.8 Southern Motion Furniture 1.7 Great experience. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. Waste of money. Joe was great and with the help of Dan, we were able to buy our dream lay z boy. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. Not a stain or rip in the fabric and absolutely nothing wrong with it. The brand and their customer service is not worth the extra price. Leather grade, size, firm to soft. and focused their work, they could address every concern. Worth considering because of its reputation for quality. Double-Locking Footrest. I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. We are two elderly people and the chair is never mistreated. I appreciated his attitude and professionalism. The salesman was awesome and she knew her product. The PowerRecline La-Z-Boy's recliner is a great piece that can blend with your home's design even after multiple renovations. I actually found the sectional on Amazon (Walmart and Sears, too) as well with the Signature by Ashley name. Also purchased a 5 year leather protection warranty. We've never been emailed back. Went to Lazy Boy today to get new recliners for the house. We had a leather loveseat and a leather recliner couch and have loved it. We loved the location. Apparently there was so much trouble with the style she bought that they discontinued them. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). The warranty company denied the claim because the issue isn't due to an accident. I work with Patty when I shop at La-Z-Boy. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! The prices were great, and Doug was so awesome and helpful. This was at no extra cost. This is my 1st ever La-z-boy purchase. Have always owned la z boys. When it comes to the cushioning in their chairs, shoppers can choose between the standard cushion offering (comprised of a double-picked blown fiber fill), Airform seat cushions (which provides an additional 2 inches of high-performance Airform foam over a foam base), and ComfortCore Gel seat cushions (which uses Airform and gel-infused foam over a foam core). Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. The furniture is like no other. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. Today we went in looking for furniture. We tried to buy TV stand for around $1,500 that matches our end tables, they were offering 10% discount plus they pay the sales tax, they also had a fire victim discount of 10%, but they said we can't combine the 3 discounts, I had to choose 2, so I chose 10%+10%, but after I completed all the paper work, and gave them my credit card, they changed up their mind and backed off. Negligence and unprofessionalism on their part has continued. More info. Had to request it be delivered. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. Geddy, was great and very informative. The customer service is all but non-responsive. Linda R, so sorry to hear of your terrible experience. There was no sales pressure and we were very happy with the product. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. $2600 chair that has been broken as much as it has worked. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. He sleeps in it often. Adjust the legrest with a convenient side-mounted handle. The controller isn`t working. Absolutely ridiculous. loribee and frazoo, thanks for taking the time to reply. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. Then Linda brings us papers to sign for delivery. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. If they really cared they would resolve the long wait times. Were now over 13 months and LazyBoy cant tell us when chair will be delivered. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. I went to the La-Z-Boy store due to the company's reputation not expecting to have the recliner just fall apart. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. Minh, the store manager, was helpful and kind. I needed to replace my recliner because I am unable to raise the leg rest anymore. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). Customer No Service. Expected much more for my hard earned money. Eric Bray was 10 stars. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. We were told 4-6 weeks to receive the new arm for the couch. Almost all store charge a trip fee, but some don't. Pros of Lazy Boy Furniture. Crazy huh? Lazy Boy (La-Z-Boy) is one of America's most popular furniture brands. We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. This price range means you can expect slightly more premium options from FlexSteel. Great store! Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. This WILL BE MY LAST LA-Z-BOY RECLINER. I highly recommend this store. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. I asked why only 10% off. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. We got our own handyman. If I could have rated them lower than one star I would have. Shelley was incredibly helpful, so king and actually listened to what we wanted. Furniture delived on time, and everything great. This time it has thedecorative nails/tacks (yay!) Upon investigating, I found the wood framing was cracked. Long story short, the brand no longer represents itself honorably. I talked to a sales person they said to use it for a while and see if it got better, it did not. I think you should go with whatever brand fits your husband. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. Avoid. The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. The delivery was on time and professionally installed. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! Update: They offered to take it back. Some customers may find this unappealing. I've discovered that only covers parts. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. I would defiantly by a La-Z-Boy again I will just use another store. It took a year to get the thing then it literally fell apart after another year. This is both fraud--it was a defective product--and poor customer service. I bought the Lazy boy chair thinking that it would last for some time since I thought they were well made. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. Model Fortune Laztime Full Recline. It's definitely decent furniture. Ordered a $3000 electric recliner in black leather. He told us that it would take "up to 8 weeks." 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required I highly recommend Lazy Boy products. By the way, they are an expensive piece of furniture and I expected better. She emailed my wife the complete price of what we wanted. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. Ive had to pay $160 twice for service calls and then pay to ship parts. We are 55-60 age range . Thank you Linda! Very simple and easy to find what we wanted for a price/color/style we liked as well. Home in an hour! We had an awful time with Lazyboy recliners and would not buy them again. Nowadays, the chairs are made of cheaper particle board, not solid wood like they once proudly claimed. Delivery finally arrives, some guys come out and slap the pieces together like legos. You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! Labor is charged at a rate of $124 per hour. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. 50inch , seat size: 22*20. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. I decided that it was finally time to make an upgrade. We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. The service person noted the defect immediately. It matches mine exactly (maroon leather), but is bigger. Padded rolled arms. Will NEVER recommend Lazy boy to anyone In the future. Let's get started: Catnapper vs LaZy Boy. We were treated as a customer should be when we visited the store. I guarantee you this, I would have spent more time looking if it wasn't for t h is. Home - Layout 2; Home - Layout 3; News; Technology. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. Do not order if you expect to get a timely order. His incredible service doesn't stop there. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. I called again and when they came out they said they could fix it for 950.00 . Browse the largest selection of top-rated furniture, mattresses and accessories. Third purchase at this store. Quick and easy purchase today. Thanks again. After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. Items were brought out, while the delivery crew moved my old furniture to the garage at my request. Contents [ hide] 1 #1: Southern Motion Soho Hi-Leg Recliner 1635 2 #2: La-Z-Boy Anderson Reclina-Rocker Recliner 3 #3: Southern Motion Vs Lazy Boy - Conclusion 3.1 Related Posts: Quality is not what it used to be. This is one of the helpful article on top 10 recliner in 2018, you may read here. I bought a Lazyboy office chair about two years ago spending almost $300 which I thought was made of leather. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. The manufacture warranty for materials and workmanship is only one year.. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. They seem helpless. I have a throw and two pillows on the loveseat. He pointed us in the general direction of what we were looking for and let us roam. I have called several times only to be on hold forever. Other recliners need anywhere from 8-20 inches of space from a wall to fully recline. Our delivery was a total disaster. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. She brought the order to sign. Once I got through to her she jumped right on the problem and made it right. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. I doubt that I will ever purchase anything further from LazyBoy. Lazyboy has more positions on their chairs than the others do. The sectionals can range from $3000 to $8000+ on furnishings and more. Thank you Matt. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! THIS IS OUTRAGEOUS! We purchased from La Z Boy because the furniture is made in the USA. Awful experience! Very impressed with customer service today! My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. I was wrong. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. Being the Jaxon sectional was leaning towards our top choice, the review on the Jaxon was a bit saddening. I bought La Z Boy thinking I was purchasing quality not junk. I've never waited longer than 6 weeks for furniture. Rocks and reclines for total comfort. The pillows do not allow a nice, neat look and must be constantly fluffed and reshaped by hand to obtain a neat and uniform shape. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. The center front cushion of our couch collapsed in less than 3 years. England said to be a "lower tier" of La-Z-Boy. I can have my feet on the floor and still have the back reclined a bit. He determined we need a new arm so he placed the order for it. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. My wife and I went in about 5 months ago and talked to Linda. WE are very disappointed in this product. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. DO WHAT???? As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). I cant say that enough!!! (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. Contemporary, Mid-Century Modern, Transitional or . He never made us feel rushed and had so many helpful ideas. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. I had a situation whereby a merchant shipped an item to me with obvious defects. We are excited to get our very first lazy boy recliner rocker in leather with lumbar support. May all benefit! Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. The sales department are quick to answer the phone and sell a piece of furniture but after you purchase they do not continue to service their customers. Found a small flaw first time, but they took care of it easily and quickly. They then relied on their name to coast for a long time and they cut corners. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. We opted for the faux leather.) Three times I have been on hold - disaster. I told him I would think about it. Never, I repeat, never do business with them. They called to let us know that we could go pick it up. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. Now about two years later, it's flaking apart. Strike 3. Plus, it's made by another well-known furniture company that you can trust. He said only guaranteed for a year. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. She wasn't pushy and was very down to earth. We moved and wanted a different color in our new house. Both types of chair required service calls within a short period after purchase. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. Thank you! BUYER BEWARE! I purchased a $2000 powered rocker Recliner as an order from the factory. I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. I would highly recommend this store and this salesman. Bought a couch here with duel motorized recliners in it. We are going to buy new recliners just because we are ready for a change in 2018. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. End of story. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. Were you able to purchase it locally? Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. My husband has a very physical job, so he has always had a recliner. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. He said he would put in for the replacement. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. We will definitely go back the next time we need furniture. We were told that chair would be delivered in January. Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. Very happy with our purchase, I purchased a sofa and a chair and a half. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. You could see where she just wrote in the 20% on the old quote. After five days of multiple calls to try to determine what went wrong with our order without a response from our salesperson, we finally had to return to the store in-person to get answers. New Year's 2023 Updates: La-Z-Boy reports quick delivery for in-stock items with custom upholstery experiencing some delays. La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. I was complaining about a structural issue. Great showroom and selection. The delivery crew was good, but in a hurry, so they left immediately. I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. Upon contacting their promoted service group several times, we received no response for service. 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